IndiGo’s training protocols and crew selection process were proven effective by their team members’ remarkable performance during the crisis.
DELHI- On January 12, 2025, an IndiGo Airlines (6E) cabin crew member saved the life of an elderly passenger on aircraft 6E353 from Pune (PNQ) to Delhi (DEL), exhibiting remarkable crisis management abilities despite the absence of medical specialists onboard.
Sanchit Mahajan, co-founder of Spotlight Scouts and Orion Hostels, revealed the incident in a LinkedIn post after witnessing it.
IndiGo Cabin Crew Saved Passenger
The situation became urgent when a passenger in his seventies began to lose consciousness mid-flight, causing stress among fellow passengers.
The anonymous cabin staff member quickly took command of the situation and maintained incredible coolness under pressure. She stabilized the passenger’s neck, gave him oxygen, and did the essential medical procedures to keep him aware.
The entire staff backed her up as she worked tirelessly for 30-40 minutes till the passenger’s condition improved.
Mahajan noticed that the crew member’s professional approach gave way to emotional relief after the passenger recovered, emphasizing the great pressure she had been under during the medical emergency.
Her fast thinking and unwavering determination were critical in preventing a catastrophic medical emergency at 35,000 feet.
Passengers’ Silence Overshadows Crew’s Heroic Act
The incredible life-saving occurrence on IndiGo flight 6E353 exposed a worrying omission in passenger conduct, as the courageous cabin crew member received little recognition for her important intervention. Sanchit Mahajan, who witnessed the occurrence, observed a noticeable lack of appreciation from fellow passengers while deplaning.
Mahajan addressed the crew member to offer his gratitude, recognizing her exceptional response to a scenario that would have tested even the most seasoned medical specialists. The incident highlighted the often-overlooked dedication of airline employees who routinely handle catastrophes while remaining calm.
IndiGo’s training protocols and crew selection process were proven effective by their team members’ remarkable performance during the crisis. The airline’s dedication to maintaining strong emergency response standards was critical in this life-threatening circumstance.
The incident has prompted requests for formal recognition of the crew’s efforts, with Mahajan lobbying for official recognition from IndiGo (InterGlobe Aviation Ltd).
IndiGo’s Response
IndiGo Airlines has publicly acknowledged the brave acts of a cabin staff member, in response to Sanchit Mahajan’s popular LinkedIn post on the mid-flight rescue. The airline pledged to recognize their team’s dedication and applauded the establishment of a compassionate environment on their flights.
IndiGo Wrote,
Thank you for sharing this incredible experience, Mr Mahajan. Stories like these inspire us to continue fostering a compassionate and supportive environment onboard. Your kind acknowledgment of our team’s efforts means the world to us, and we’ll ensure they are recognized for their dedication. We look forward to serving you again with the same commitment and care. hashtag#Loveyoutoo hashtag#goIndiGo hashtag#IndiaByIndiGo ~Team IndiGo
The incident reverberated significantly throughout the aviation community. A fellow cabin crew member acknowledged the difficulties of dealing with medical issues at altitude, praising the IndiGo crew member’s actions in a supportive LinkedIn comment.
The tale received a lot of attention on social media, with people complimenting the crew member’s combination of professional knowledge and emotional involvement in passenger well-being. Comments focused on the moving moment when the crew member wept tears of relief after stabilizing the elderly passenger.
The public response has focused on recognizing the cabin crew’s greater role in safeguarding passenger safety beyond ordinary service tasks. Social media users underlined that such occurrences highlight the essential but sometimes overlooked duties that aviation workers globally bear.
FAQ
What happened on the IndiGo flight from Pune to Delhi?
A passenger onboard an IndiGo flight from Pune to Delhi experienced a medical emergency. The quick actions of the cabin crew helped save the passenger’s life.
How did the IndiGo cabin crew save the passenger’s life?
The IndiGo cabin crew provided immediate medical assistance, including first aid, and coordinated with doctors on the ground to ensure the passenger’s safety.
Was there a doctor onboard during the incident?
It is unclear whether a doctor was present onboard, but the cabin crew followed standard emergency procedures and may have consulted medical professionals on the ground.
Did the flight need to make an emergency landing?
The flight did not need to make an emergency landing, as the situation was managed effectively by the cabin crew.
What training do cabin crew receive for medical emergencies?
Cabin crew undergo rigorous training in first aid, CPR, and handling in-flight medical emergencies to ensure passenger safety.
