Sassa has expressed worry over the situation and issued an apology, promising to improve service delivery to match client expectations.
The South African Social Security Agency (Sassa) in KwaZulu-Natal has opened an investigation into an incident at its Dundee office in which a Sassa worker was seen on film clashing with social grant recipients.
The agency expressed worry about the situation and offered an apology, promising to improve service delivery to match client expectations.
The video shows the official refusing to assist a beneficiary, who questions what she did to deserve the refusal. The scenario worsens as the official grabs an object, threatens to assault the beneficiary, and tries to steal their mobile.
Witnesses claim that beneficiaries had been waiting for more than two hours before the official’s outburst, during which time some were denied aid.
When someone threatened to report the official, she said, “Go report me right now…” You can leave; I don’t care.” Sassa has announced that a senior management team would visit the Dundee office to review service delivery and make any necessary changes.
KZN Regional Executive Manager Thamo Mzobe has asked the Midlands district manager to launch a quick investigation into the event.
Sassa stated that it takes allegations misbehavior seriously and will properly investigate the situation. The agency apologized to the impacted clients.
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FAQ
What is the SASSA inquiry regarding an official’s altercation with social grant beneficiaries?
SASSA (South African Social Security Agency) has launched an inquiry into an altercation involving one of its officials and social grant beneficiaries. The incident, which occurred during a distribution event, raised concerns about the conduct of the staff and their interactions with beneficiaries. SASSA aims to determine the cause of the altercation and take appropriate action.
Why did the altercation between the SASSA official and beneficiaries occur?
While the full details of the altercation are still under investigation, it is believed that tensions arose due to dissatisfaction with the grant distribution process. The beneficiaries allegedly became upset due to delays or discrepancies, leading to a heated exchange with the official involved.
What steps is SASSA taking to address the altercation?
SASSA is conducting a thorough inquiry into the incident to understand what led to the altercation and to determine if any policies or procedures were violated. The agency is committed to ensuring that such incidents do not occur again and to improving its service delivery to beneficiaries.
How will the inquiry affect the SASSA grant distribution process?
The inquiry is unlikely to disrupt the overall SASSA grant distribution process. However, SASSA is likely to implement additional training for staff and review its operational procedures to prevent similar incidents. The agency may also consider improvements in beneficiary communication and handling of sensitive situations.
What should social grant beneficiaries do if they encounter issues during distribution?
Social grant beneficiaries are encouraged to address any issues they face during the distribution process by following the formal complaint channels provided by SASSA. This can include contacting SASSA’s call centers, visiting their local offices, or using their online platforms to report problems or discrepancies.
