GURUGRAM- In 2024, Air India (AI) became the fourth-largest revenue producer in the Tata Group due to smart mergers and operational expansions, marking unparalleled growth.
Air India accomplished two big consolidations: merging Air India Express (IX) with Air Asia India (I5) and integrating Vistara (UK) into its operations.
Air India Milestones in 2024
The integrated airline today has 30,000 employees and manages 300 aircraft. These aircraft transport approximately 60 million people annually to more than 100 local and foreign destinations.
Air India added India’s first Airbus A350 to its fleet and received orders for another 100 aircraft. The airline launched important infrastructure projects, such as a new Training Academy in Gurugram and a maintenance facility in Bengaluru, and revealed plans for a 34-aircraft Flight School in Amravati.
Customer experience enhancements involved various touchpoints. The airline implemented new websites, updated crew uniforms, improved in-flight serviceware, and upgraded culinary services. These enhancements earned industry accolades for service quality, technology implementation, and entertainment systems.
The airline updated its loyalty program and introduced new revenue management tools for both Air India and Air India Express. Customer service capabilities were extended through upgraded call centers. The airline began interior improvements on its narrowbody fleet and opened a premium passenger lounge in Bengaluru.
Network optimization efforts were centered on deploying ideal aircraft for critical routes, particularly domestic metro connections and premium foreign destinations such as London Heathrow and New York.
In 2024, Air India accomplished significant revenue milestones throughout its passenger, auxiliary, and cargo sectors.
Strong International Expansion
The airline increased its international network by adding direct flights from Bengaluru to London Heathrow and additional routes to Zurich, Ho Chi Minh City, and Kuala Lumpur.
Customer satisfaction indicators showed significant improvement, with the airline’s Net Promoter Score increasing by 40 points. Air India has obtained further aircraft orders and relocated around 4,000 staff from diverse airline backgrounds to the new Vatika Campus.
These milestones mark the midpoint of Air India’s five-year Vihaan.AI transformation roadmap. In 2025, the airline expects to update its fleet significantly, including the installation of additional seats on both widebody and narrowbody aircraft. Service standards will be further improved to set better norms throughout operations.
The merger of Air India, Vistara, Air India Express, and Air Asia under single management marks a watershed moment in the airline’s history. The amalgamated firm now prioritizes operational efficiency and profitability through streamlined procedures and practices.
Air India’s culture transformation focuses on excellence, responsibility, teamwork, and customer-centric operations. The airline strives to become a world-class global carrier while keeping its Indian heritage. In 2025, management will prioritize the adoption of these principles throughout the organization.
The transition of Air India corresponds to key changes in Indian aviation. The airline’s leadership recognizes employee contributions to these accomplishments and predicts more development in 2025.